Health Nutrition cancellation policy

Last updated: 30 September 2026

This policy explains how to cancel subscriptions, pre-orders and any try-before-you-buy offer available at healthnutrition.com. These options apply only where expressly offered and selected when you order. A one-time purchase does not enrol you in a subscription or trial.

For help or to cancel, email support@healthnutrition.com. Include your order number or the email address used for your purchase so we can identify it. You do not need to telephone us.

1 Subscriptions

A subscription provides repeat deliveries on the schedule you select. Before you subscribe, we show the products, quantity, recurring price, delivery charges, billing frequency and any introductory offer or minimum commitment. You authorise recurring payments only by expressly agreeing to the subscription.

Payments are processed through our payment providers using the payment method you authorise. Where a subscription renews automatically, the renewal arrangements are disclosed before you agree.

You can stop future automatic renewals at any time without a cancellation fee. Use the online subscription management link provided with your subscription or email support@healthnutrition.com. You do not need to provide a reason or accept an offer to remain subscribed.

Cancel before the next scheduled charge to stop that renewal. An email cancellation takes effect when we receive a clear request containing enough information to identify your subscription, not when our team later processes it. We will confirm cancellation in writing and refund any renewal payment taken after an effective cancellation.

If a renewal payment was already taken before you cancelled, stopping future renewals does not automatically cancel that order. Contact us promptly if you also want to cancel the order; the cancellation, return and refund rights below continue to apply.

For a fixed prepaid subscription, stopping renewal prevents another term from starting. Whether you can end the current term and receive a refund for remaining deliveries depends on your legal rights and any commitment clearly agreed before purchase. We will explain any amount still payable or refundable. An undisclosed minimum term cannot be imposed later.

You can request changes to your delivery frequency, product or quantity through the subscription management facility or by email. Pausing or skipping a delivery, where available, does not cancel the subscription. We will confirm when a change takes effect. Deleting your store account does not necessarily stop recurring payments, so use the cancellation methods above.

We provide renewal, introductory-offer and price-change notices required by applicable law. Any material change will be explained in advance, with an opportunity to cancel before it takes effect and fresh consent where required.

2 Pre-orders

A pre-order reserves a product that is not yet ready for dispatch. Before you order, we explain the expected dispatch period, whether payment is taken immediately or later, and any deposit or balance due. We will not take a later payment without your authorisation to the disclosed payment arrangements.

You may cancel a pre-order before dispatch, whether it is unpaid, partly paid or paid in full. Email us with your order details. We will cancel any remaining payment and refund amounts paid for the cancelled order, including any deposit and applicable delivery charge, without a cancellation fee.

If dispatch has already taken place when you contact us, we may be unable to intercept the parcel. This does not remove any statutory cancellation or return right.

If the expected dispatch date changes, we will explain the revised timing and your options. We obtain your agreement to a delay where required by law. If you cancel because of the delay, or we cannot supply the product, we will promptly refund the amounts paid for the unfulfilled order.

3 Try before you buy and trial offers

A trial is available only where a specific offer expressly provides one. Before you agree, we disclose when the trial starts and ends, any initial payment or temporary payment authorisation, the amount and date of any later charge, and how to avoid that charge. We also explain any return deadline, return cost and whether opening or using the product is permitted.

A payment authorisation may temporarily reduce your available balance without being a completed charge. Your payment provider controls how quickly a released authorisation disappears from your account.

To end a trial, use the cancellation method supplied with the offer or email us before the disclosed deadline. Where the offer requires goods to be returned, follow its clearly disclosed return instructions. We will not introduce a return requirement or fee that was not explained before you accepted the offer.

We charge only on the basis you expressly authorised and subject to your cancellation and return rights. A trial does not become a recurring subscription unless you separately and expressly agreed to that arrangement. Where you cancel and meet the applicable return conditions, we will release any unused authorisation or refund any amount due.

A trial offer does not require you to continue using a product if you experience an adverse reaction. Contact us for help with the return or claim.

4 Cooling off periods returns and refunds

UK and EU consumers generally have 14 days after the day of receiving eligible online goods purchases to notify us of cancellation without giving a reason, followed by 14 days to send the goods back. For regular deliveries under a single contract, the initial cooling-off period generally runs from the first delivery. Any additional statutory renewal cancellation rights remain available where applicable.

The change-of-mind right may be lost where a genuine health or hygiene seal is broken and the product is then unsuitable for return. Opening the outer delivery carton alone does not remove that right. An advertised trial or guarantee may offer more generous rights.

For statutory cancellations, we issue refunds without undue delay. Where a return is required and we have not offered collection, we may wait for the goods or evidence of return, whichever arrives first, and will refund within 14 days of that event. If no return is required or we offered collection, we refund within 14 days of the cancellation notice. A shorter legal deadline takes priority.

Refunds use the original payment method unless another method is expressly agreed without cost to you. Our terms and conditions explain delivery-charge refunds, return postage and any lawful deduction for excessive handling.

Customers in other countries retain their local legal rights and the voluntary returns or guarantee benefits offered with their purchase. Cancelling a subscription or trial does not affect your rights concerning faulty, unsafe or misdescribed goods. Nothing in this policy limits rights that cannot lawfully be excluded.

5 Contact details

Health Nutrition is a trading name of Nutritious Ltd, registered in England and Wales under company number 16111445.

Email: support@healthnutrition.com.
Correspondence address: Nutritious Ltd, 20 Wenlock Road, London, N1 7GU, United Kingdom.

You may also send a statutory cancellation notice by post. A clear statement is sufficient; the optional cancellation form in our terms and conditions is available if you prefer. Contact us for the appropriate warehouse address before returning goods. Our approval is not required to make a statutory cancellation notice valid.