Last updated: 30 September 2026
This policy explains delivery charges, dispatch times, tracking and what to do if there is a problem with your order. For help, email support@healthnutrition.com with your name and order number.
We offer free standard delivery to the United States. Delivery to Canada and other available destinations is charged at the rate shown at checkout, unless a free-delivery offer applies.
Available delivery methods and any delivery charge are shown before you pay. We only accept orders for destinations we currently serve. If your country or address is unavailable at checkout, contact us before ordering.
We normally process and dispatch in-stock orders within two business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays in the country of the warehouse fulfilling your order.
Orders placed on weekends or public holidays begin processing on the next business day. High demand, stock issues or operational disruption may cause delays. If your order is affected, we will email you with the revised timing and your options, including cancellation and a refund where applicable.
Any different dispatch period for a preorder or out-of-stock item will be explained before purchase. We will not substitute a materially different product without your agreement.
After dispatch, our estimated delivery times are:
These are transit estimates and are additional to order processing time. Local public holidays, customs clearance and carrier disruption can affect delivery. A more specific delivery period agreed when you order takes priority.
If we cannot meet a promised shipment date, we will notify you, explain the revised timing and offer the cancellation or refund options required by law. We obtain your agreement to a delay where required; these estimates do not allow us to delay an order indefinitely.
For UK and EU consumer orders, we deliver within 30 calendar days unless a different period was clearly agreed before purchase. Your legal rights if delivery is late continue to apply, including any right to set a reasonable additional deadline or cancel immediately where an essential agreed deadline has been missed.
Once your order has been dispatched, we will email your tracking details. Please allow up to 48 hours for the carrier’s first tracking update. A tracking number may be created before the carrier collects the parcel.
We choose the carrier according to the destination and service available. We cannot guarantee a particular carrier unless that option was expressly offered when you ordered.
If tracking is not updating or your delivery is overdue, contact us. You may also contact the carrier for local delivery arrangements, but we remain your point of contact for resolving the order.
Please check your delivery address before completing checkout. If you notice an error, email us immediately. We will try to make the change, but cannot guarantee it once processing or dispatch has begun.
After dispatch, the carrier may offer options to redirect the parcel, rearrange delivery or use a collection point. Availability and any carrier charges depend on the service. Contact us if you need help.
If you authorise delivery to a safe place or another person, choose a secure location and give clear instructions. If a problem occurs, we will consider those instructions and the delivery evidence. An instruction to leave a parcel does not automatically remove our responsibility or any rights you have under applicable law.
If you miss a delivery, follow the carrier’s instructions to rearrange it or collect your parcel within the stated holding period. Contact us if you cannot arrange this or the tracking information is unclear.
If a parcel is returned because it was refused, unclaimed or addressed incorrectly, we will contact you about redelivery or a refund. We will explain any proposed redelivery charge before you agree to it.
If you choose a refund, or we cannot agree redelivery, we will refund the amount due within 14 days of receiving the returned parcel, or sooner where the law requires. Any deduction for return carriage must reflect actual, reasonable direct costs, have been properly disclosed before purchase and be permitted by law. We will explain the calculation. We will not charge you for a return caused by our error or a failure by a carrier we arranged.
Refusing or not collecting a parcel is not a reliable way to cancel an order. Please tell us clearly if you wish to cancel so we can record your request and explain the next steps.
Contact us promptly if your parcel is missing, damaged, incomplete or contains the wrong item. If tracking shows delivery but you have not received it, check with other members of your household, your nominated recipient and any authorised safe place, then let us know.
We will investigate with the carrier and arrange the appropriate remedy, which may include replacement or a refund. A tracking entry marked “delivered” does not prevent you from raising a genuine delivery dispute. We remain responsible for delivery by carriers we arrange until delivery is completed as required by applicable law.
Photographs of damage, packaging and the product can help us investigate. Keep them where practical, but a short reporting deadline or missing photograph does not remove your statutory rights. Do not use a product if its safety seal is broken on arrival or you believe it may be unsafe.
Orders are fulfilled from our US or UK warehouses, mainly according to stock availability and destination. Some orders may therefore cross a customs border.
Where applicable, checkout shows duties and taxes collected by us. If import duties, local taxes or carrier clearance charges are not included and may be payable by you, we will make this clear before purchase. Amounts not calculable in advance are determined by the destination’s rules and the carrier. We will not ask you to pay the same charge twice.
Customs authorities may request identification or other clearance information. Please respond promptly to legitimate requests and contact us if you need supporting order documents. Check local import restrictions before ordering if you are unsure whether a product may be imported.
We cannot guarantee customs clearance in every country. If customs delays or prevents delivery, contact us. We will assess the circumstances and your legal rights when arranging any redelivery, return or refund.
Our terms and conditions explain cancellation, return and refund rights. Contact us promptly if you want to cancel before dispatch. Once dispatched, an order may still qualify for a return or statutory cancellation.
For a statutory cancellation of a whole UK or EU order, we refund the cost of our least expensive standard outbound delivery option. Any extra amount paid for an upgraded service need not be refunded. Return postage may be payable by you where properly disclosed and permitted by law, unless we offered free returns or the return is due to a problem for which we are responsible.
For voluntary change-of-mind returns outside statutory cancellation rights, original delivery charges are not refunded unless our offer promised otherwise. This does not limit refunds or other remedies owed for faulty goods, delivery failures or any advertised guarantee.
Health Nutrition is a trading name of Nutritious Ltd, registered in England and Wales under company number 16111445.
Email: support@healthnutrition.com.
Correspondence address: Nutritious Ltd, 20 Wenlock Road, London, N1 7GU, United Kingdom.
Please contact us for the correct warehouse address before returning products. Our correspondence address may not be the appropriate return location.
Nothing in this policy limits consumer rights that cannot lawfully be excluded. We honour any more generous delivery or return promise expressly made with your purchase.