1. SHIPPING COSTS
We offer free US delivery on most items. Where free delivery is not offered we will highlight this at the checkout.
2. SUBSCRIBE & SAVE
We are offering a convenient way to make sure you never run out of the brand you order.
Subscribe and Save is a subscription service that not only keeps you fully stocked but rewards you for being a loyal customer. We offer a whole order 20% discount on every order as well as free US shipping.
You can find out more about Subscribe & Save here.
3. SHIPPING TIMELINES
Your order will be processed as soon as possible during working hours following checkout and we aim to dispatch all orders within 3-4 business days, however many orders are dispatched the same or next day.
You will receive shipping updates once your order has been dispatched and you can track your order within your Health Nutrition account.
Please be aware, when ordering multiple items, they may be shipped from different locations and therefore arrive separately at different times. We will advise you of the number of parcels you are due to receive upon placing your order and you can track the progress for every individual parcel within your account.
Please note that we do not dispatch on UK or US public holidays, and there may be a backlog of orders after a holiday date causing your package to take an extra 1-2 days for delivery.
4. COVID DELAYS
Please note that COVID-19 restrictions in some countries may cause delays to your delivery. This is due to special measures put in place to ensure the safety of our suppliers and delivery teams. We apologize for any inconvenience this may cause and thank you for your continued patience. If you have any questions, please do not hesitate to contact us.
5. MISSED DELIVERY
If the parcel is delivered and you are not there to receive it, we will leave a card asking you to collect the parcel from your local mail sorting office. You can also have the parcel delivered to your work address if you are unable to receive it at home.
If your package is refused or unclaimed, or if the delivery address is incorrect and it gets returned to us, we will attempt to contact you to arrange a redelivery.
If this happens, you will incur a further shipping cost. If you no longer require the package, we will refund the value of the items, less any extra shipping costs incurred for the carrier to return the package to us. No shipping charges, original or otherwise, will be refunded.
6. IMPORT AND CUSTOM CHARGES
Depending on which items you order, your purchase will be shipped from either the USA, EU or UK. Depending on your country of delivery you may be charged import duties. Unfortunately, we are not responsible for any custom charges incurred by you. You should contact your local authorities for any further information.